The small print

Privacy Policy

What we collect, why, and what we do — and don’t do — with your data and your device.

The policy

Filming

Your device’s data

Policy

Privacy Policy

To be drafted properly. A GDPR reviewed template at minimum.

Must cover:

  • Who we are (TechVan Ltd, registered address, contact details)
  • What data we collect and why
  • Lawful basis for each purpose
  • Retention periods
  • Third parties processing data (hosting, email, analytics)
  • Data subject rights
  • Cookies and consent
  • The right to complain to the Data Protection Commission

Filming

Filming

We record our repairs and publish them on social media. We film the workbench and the device only. We do not film customers, their homes, their property, their screen contents or anything that could identify them.

Filming is carried out on the basis of consent and you may decline at any point before or during the repair. If a video has already been published and you want it removed, contact us and we will take it down.

Device data

Your device’s data

When we repair your device we don’t access your personal content. Most repairs don’t require your passcode. Where testing requires one, you enter it yourself and we recommend changing it afterwards.

We never copy, store, transfer or browse the contents of any device we work on.