The small print

Terms & Warranty

How we work, what we promise, and what happens if a repair lets you down.

Terms of service

Repair warranty

Terms

Terms of Service

To be drafted and checked before launch.

Should cover:

  • Scope of service
  • Booking and cancellation
  • Pricing and payment
  • Call out fee terms and when it is waived
  • Customer responsibilities (backup, access, parking, being contactable)
  • Filming and consent
  • Limitation of liability
  • Data on devices
  • Complaints procedure
  • Governing law (Ireland)

Warranty

Repair Warranty

Every repair we carry out is covered for 12 months from the date of repair.

What’s covered

The replacement part we fitted and the workmanship of the repair. If the part fails or the fault we repaired returns, we put it right at no charge.

What isn’t covered

  • New accidental damage after the repair, including drops and cracks
  • Liquid damage occurring after the repair
  • A different fault in a different part of the device
  • Damage caused by another repairer working on the device afterwards
  • Software issues, unless caused by our work

What voids it

  • The device being opened or worked on by anyone else
  • Removal or damage to our tamper seal
  • Deliberate damage or misuse

Making a claim

Get in touch with your repair details and we’ll arrange to come out and look at it. Warranty repairs are carried out at your location within our standard coverage area at no additional charge.

Your statutory rights

This warranty is in addition to your rights under Irish consumer law and does not affect them.